OmniDesk connects WhatsApp, CRM, SMS and email into one AI-powered workspace — plus world-class BPO teams for sales, support and collections.
Setup in minutes · No lock-in · Serving ZA · USA · UK · CA · AU
WhatsApp
CRM
SMS
Email
Live Chat
Instagram
Facebook
50+
Businesses on OmniDesk
7 🌍
Channels in one platform
$8–$30
BPO per hour · any campaign
54+ 🌍
Countries we serve
What we offer
Everything your business needs
Four powerful products under one roof — platform, AI, healthcare and BPO.
OmniDesk Platform
Unified inbox for all your channels — WhatsApp, SMS, Email, Facebook, Instagram and Live Chat. One dashboard, full history, AI-powered.
Explore platform →
OmniAssist AI
AI that replies to customers 24/7, qualifies leads, detects sentiment and hands over to humans when needed. Powered by Claude AI.
Explore AI features →
OmniHealth NEW
AI-powered clinical management for doctors and clinics. OmniNurse books appointments via WhatsApp 24/7. Prescriptions, billing, ICD-10 auto-fill.
Explore OmniHealth →
BPO Services
Need a dedicated team? We provide trained professionals for outbound sales, customer service, collections and appointment setting.
Explore BPO →
Client stories
Results that speak for themselves
★★★★★
"OmniDesk's BPO team handles all our US customer support. Response times dropped 60%, CSAT went up to 94%, and we cut our support costs in half."
JR
James Richardson 🇺🇸
VP Operations · Tech Client, San Francisco
★★★★★
"We use OmniDesk to manage WhatsApp, email and live chat in one inbox. Our team went from juggling 4 apps to one. Game changing for our operations."
ZM
Zanele M. 🇿🇦
Director · BPO Client, Cape Town
★★★★★
"The outbound sales team exceeded every target we set. Professional, compliant, and the ROI was clear within the first 30 days."
SK
Sarah Kennedy 🇦🇺
Head of Revenue · Finance Client, Sydney
Ready to transform your business?
Get the platform, the people, or both. Starting from R499/month.
›Platform
The OmniDesk Platform
Every channel your business needs — all in one place
Stop juggling apps. OmniDesk brings all your communication and sales tools into a single, unified workspace your team will actually love.
WhatsApp Business
Send and receive WhatsApp messages directly from OmniDesk. Automate responses, manage conversations, and never miss a customer message again.
CRM & Sales Pipeline
Track every lead, deal and contact from first touch to close. Visual pipeline, lead scoring, tasks and full activity timeline — all in one view.
SMS & Messaging
Reach customers via SMS for reminders, follow-ups, and campaigns. Track delivery, replies, and responses right in the OmniDesk timeline.
Facebook & Instagram
Manage all your social media messages in one inbox. Reply to Facebook Messenger and Instagram DMs without switching tabs or apps.
Live Chat & Email
Add a live chat widget to your website in minutes. Manage email and chat conversations in a unified inbox with AI-powered sentiment analysis.
Ticketing System
Create, track and resolve customer issues from any channel. Priority queues, SLA tracking, agent assignment and full audit trail.
Bookings
Let customers self-book appointments online. Set availability, services and durations — confirmations sent automatically via WhatsApp or email.
Analytics & CSAT
Real-time dashboards showing response times, resolution rates, agent performance and customer satisfaction scores across all channels.
Team Management
Invite agents, set roles and permissions, assign conversations and track team performance. Built for teams of 1 to 500.
Ready to unify your channels?
Start free for 14 days. No credit card required.
›AI Features
AI-powered platform
Smarter than Respond.io. Built right into OmniDesk.
Five AI modules that automate your inbox, qualify leads, route conversations, broadcast campaigns and analyse sentiment — powered by Claude AI from Anthropic.
🤖
Response time
0:58s
vs 4hr industry average
⚡
AI resolved
80%
No agent needed
1
Live
AI chatbot & lead qualifier
Auto-replies 24/7, qualifies leads with smart questions, and hands off to a human only when ready. Works on WhatsApp, chat and email.
2
Live
Visual workflow automation
Drag-and-drop flows that route by country, channel or keyword. Auto-assign agents, trigger CRM actions and fire webhooks — no code needed.
3
Live
Omnichannel broadcasts
Send bulk WhatsApp, SMS and email campaigns to segmented contact lists. Schedule sends, track delivery rates and log everything in the CRM.
4
Live
Sentiment AI & agent assist
Real-time tone and urgency detection. AI suggests the perfect reply, auto-escalates frustrated customers, and gives agents live coaching.
5
Live
Contact lifecycle view
Visual pipeline showing every contact's journey from Lead to Customer — synced live between OmniDesk Chat conversations and CRM.
Put AI to work for your business
Start with OmniAssist AI from R499/month.
›OmniHealth
New · Healthcare vertical
Meet OmniHealth
AI-powered clinical management for doctors, clinics and practices — built on the same OmniDesk platform, specialized for healthcare.
💬
OmniNurse
Autonomous WhatsApp booking AI. Patients message your practice — OmniNurse handles the full conversation, checks availability and books the appointment. 24/7, zero staff.
✓Books appointments autonomously
✓24hr + 2hr WhatsApp reminders
✓Creates patient records automatically
🩺
OmniHealth AI
Clinical decision support powered by Claude AI. Suggests possible diagnoses with probability scores, ICD-10 codes and treatment options. Doctor always confirms — AI assists, never replaces.
✓Ranked diagnoses with ICD-10 codes
✓Medication suggestions + dosing
✓SA-specific clinical protocols
📋
Practice Management
Everything a practice needs in one platform — waiting room, calendar, vitals capture, prescriptions, sick notes and billing with auto-suggested ICD-10 codes.
✓Prescription + sick note generator
✓Billing with ICD-10 auto-fill
✓Waiting room + vitals capture
24/7
OmniNurse availability
0
Staff needed to book
3min
Avg booking time
4.8★
Average patient rating
Transform your practice with AI
Built for GPs, specialists, dentists, clinics and hospitals across Africa.
›BPO Services
BPO Services
Need a dedicated team? We've got you covered.
Don't just get a platform — get a fully managed team of trained professionals handling your sales, support and collections campaigns.
🎯
Outbound Sales
Trained sales agents who prospect, qualify, and close deals on your behalf. Dedicated teams for B2B and B2C campaigns across any industry.
$8–$15 / agent / hour
🎧
Customer Service
24/7 customer support teams handling inbound queries via phone, chat, email and WhatsApp. CSAT-focused agents who represent your brand.
$10–$20 / agent / hour
💰
Debt Collections
Professional collections agents trained in compliance and negotiation. Recover outstanding payments while maintaining customer relationships.
$15–$30 / agent / hour
📅
Appointment Setting
Dedicated teams that qualify leads and fill your calendar with confirmed appointments. Perfect for insurance, real estate and financial services.
$8–$15 / agent / hour
🔍
Lead Generation
Research, prospecting and list building services. We identify and qualify your ideal customers so your sales team focuses on closing, not finding.
$8–$15 / agent / hour
⚙️
Back Office Support
Data entry, order processing, account management and admin tasks handled by dedicated back office teams — freeing your team to do more.